Taking Control of What YOU Can Control in 2024 (For Customer Success Managers)
“ Logging my activities in three different places"
“Tracking down Support tickets/issues the support team isn't handling for my clients"
“My inbox”
“Reporting / pulling data and keeping spreadsheets and dashboards updated oh and support issues"
“Getting clients to respond back”
That's what's sucking up your time as a Customer Success Manager.
In a fast-paced and demanding field, burnout and time management are critical challenges for CSMs.
And in 2024, Vitally reported that 47% (nearly half) of CSMs are experiencing burnout. What's "sucking up your time" is contributing to this burnout, and we need to do something about it!
This webinar, hosted by The Customer Success Project (TCSP), aims to give CSMs the tools and strategies to improve efficiencies in the areas they can control so they can step into 2024 with a renewed focus and control over their time.
What You'll Gain:
- Strategies to set clear expectations with clients and your internal teams (yes, that includes your boss, too).
- Techniques for creating an operational structure using tools, templates, and checklists to minimize cognitive load.
- Insights on how to use AI to boost efficiency in strategy development, communication, and information sourcing.
Workshop Details:
- Date and Time: December 8th, 12 PM
- Duration: 1.15 hours, followed by a 15-minute Q&A session
- Platform: Hosted on Zoom
- Speaker: Diana De Jesus, CEO of The Customer Success Project
And yes, it will be recorded if you miss it.
Let’s take control of 2024! Register today.