Events

You don’t know what your customers don’t tell you, but are you asking the right questions? In customer success, we might have a lot of touch points with our customers–monthly check-ins, quarterly reviews, etc.–but these touch points don’t always feel like the right time to have a discovery-led conversation with your customers. If we uncovered how customers truly felt and what they wanted, we could speed up how quickly they achieve their goals, increase transparency and drive revenue. Join us to learn how to implement this ONE game-changing discovery strategy!

Bob London teaches B2B customer success, account management and sales teams how to have more strategic, revealing customer conversations that drive transparency, insights and revenue.

Over the course of conducting more than 2,600 customer discovery conversations with B2B decision-makers, Bob developed a series of bold, disruptive questions and deep listening techniques - called Radically Authentic Discovery - that get customers and prospects to open up about what’s important TO THEM.

Bob was named a 2022 Top 25 Customer Success Influencer by SuccessCoaching. He is also an Entrepreneur in Residence at the University of Maryland’s Dingman Center for Entrepreneurship; a board member of Mindshare, one of the country’s leading organizations for tech CEOs and founders; and an active member of Gain Grow Retain, a leading customer success community. Bob's clients have been honored more than 30 times on Inc. Magazine's list of 5000 Fastest-Growing Private US companies.

Diana is a first-gen Latina from Queens, NY. She began her career in tech eight years ago at a European tech startup where she built their customer experience team. 

She then pursued her passion for customer retention and transitioned to the Customer Success field. She was awarded Top Customer Success Strategist in 2020, Top 25 Customer Success Influencer in 2021, and judged the awards in 2022. To amplify the importance of Customer Success, she transitioned to Marketing and worked as a Customer Marketing Manager at Catalyst, a Customer Success platform.

Now she works with B2B companies to help them turn their customer insights into lead-generating content 💰she hosts events, writes blogs and studies, and helps teams implement systems that unlock revenue growth. 

In addition to working with companies, Diana founded The Customer Success Project, a community that has helped hundreds of people land CS jobs through her content and services. 

How to implement ONE discovery tactic to drive revenue growth (and make your job easier) 

If any of these sound like you, this webinar is for you: 

There's more to landing a Customer Success job than a polished resume and a good response to "tell me about yourself."

To start, there's a massive upfront learning curve if you're transitioning to Customer Success (especially if you're coming from a field outside of tech), and the interviews themselves can be a bit of a mystery box. 

After helping hundreds of individuals land 6-figure Customer Success jobs through my guide, content, and one-on-one session, I've developed a framework called L.A.N.D. which stands for 

In this webinar, I'll share how this framework can help you with your customer success job search journey, stand out from the crown and LAND the job 💪

 helps people get a Customer Success job regardless of their previous experience. ​

​Over hundreds of people have secured high-paying CS jobs using our resources and guides that cover the basics of CS, highlight job tips, and shares the stories of other CS professionals that made the switch. 

 is a first-gen Latina from Queens, NY. She began her career in tech eight years ago at a European tech startup where she built their customer experience team.

​She then pursued her passion for customer retention and transitioned to the Customer Success field. She was awarded Top Customer Success Strategist in 2020, Top 25 Customer Success Influencer in 2021, and judged the awards in 2022. To amplify the importance of Customer Success, she transitioned to Marketing and worked as a Customer Marketing Manager at Catalyst, a Customer Success platform.

​Now she works with B2B companies to help them turn their customer insights into lead-generating content 💰she hosts events, writes blogs and studies, and helps teams implement systems that unlock revenue growth.

​In addition to working with companies, Diana founded 

 a community that has helped hundreds of people land CS jobs through her content and services. 