Events

​Join us on June 10th at 10am PT to chat about creating your tech landscape diagram, the platforms you’re using, and how those platforms are talking to each other.

​Stan Gromer from Anaplan will be presenting on how they handled single sign-on between all of their platforms. If you’re interested in presenting on something - let us know!

​We can’t wait to see you there. 🎉

Community Tech Stacks

Learn about Community Ops — and why it's the next big industry game-changer — with Holly Firestone.

Ops Top Dogs: A Special Breed of Community Professionals

 is super important as a Community Operations person. We’re the detectives and the people who see trends, bottlenecks, and improvement areas.

Join us and hear Colton Beach from Unqork, Klara Horton from Gather, and Steph Nakano from 

Observing your Community

Operations start with carefully developed 

Do you have a planning success story to share? Tips + tricks? Or maybe you're currently planning something. We want to hear from you! Email us at ops4community@gmail.com

Community Planning 

Reach out to us if you have a story to share! 

Scaling your Community

Tracking your community is essential. Whether you're tracking engagement, success, or pain points there are always lessons to learn. We’ll hear from Amanda Peterson, Community Manager at Mural and Nick Dijkstra, VP of New Product at Community Club!

Have any stories to share? Reach out to us at 

Tracking your Community

Join us to talk about various ways to optimize your community. We will hear from the amazing Andy Claremont from Go Daddy and Liz Friedland, Head of Community at Landing!

Optimizing your Community

Save the date! Our next Community OPServations meeting will be about 

Thursday, April 21st at 10am PST/12pm CST

! If you have amazing internal or external documentation that you’re super proud of and want to brag about, have general tips and tricks, or recently did an initiative related to documentation, we’d love to hear from you! We wouldn’t be where we are today without people raising their hands to come and speak.

Community Documentation

OPServations Anniversary!

Our next Community OPServations meeting will be about Community Budget and is on Thursday, July 28th at 10am PT/12pm CT.

We're excited to host a panel discussion with Jill Ross (Director of Community @ Fivetran), Steph Nakano (SFDC Slack Community Manager @ Salesforce), and Pixie Cigar (Director of Online Communities @ Teach For All). <3 

Feel free to reach out to us if you’re interested. Hope to see y’all there!

Community Operational Budget

Our next Community OPServations meeting will be about Community Operational Guidance and is on Thursday, September 1st at 10am PT/12pm CT.

Community Operations is a team sport and providing education and guidance to your team members is so important. Guidance can include things like:

Join us as we listen to CommOps experts share their experiences with 

Community Operational Guidance

Tiffany Oda will present her talk on The Intersection of Community Operations and Customer Success Operations! She recently presented this at the Gainsight Pulse conference and we can't wait for her to share it with us. <3 

The Intersection of Community Operations and Customer Success Operations

We’re kicking off Community OPServations for 2023 with our first meeting on 

Tuesday, Jan. 31st at 9:30am PST/11:30am CST

. We will be sharing our 2022 post-mortems, as well as 2023 personal, professional, and OPServations goals. We’d also love to hear from others and have a real chat about wrapping up 2022 and embarking on 2023, now that we’ve had a bit of time to settle in.

2022 Debrief and 2023 Goals

In this month's meetup we will be talking about 

As a community operations person, we manage the community tech stack and are often the primary person who works with our vendors and CSMs. We'll chat about our stories and some lessons learned along the way of how to manage these relationships. 

We'll also have a special guest speaker to chat with us from the CSM's perspective and what it looks like for them to work with community teams. 

As always, we value people sharing their stories too! If you have a good tip for working with CSMs or a story to share, we'd love for you to come and tell us. 

Cassie Mayes

Events