WORKSHOP | We Need To Talk: How To Become More "Strategic" As a CSM

​You need to be more "strategic" as a Customer Success Professional, but what does that even mean? And how can we apply it in the real world?

​Becoming strategic doesn't happen overnight. It takes time, knowledge, and practice–lots of practice. The problem for CS professionals is that there aren't many resources on how to develop their strategic skills. It's usually just a bunch of theories or advice for leadership.

​That's why we're hosting a workshop to up-skill your strategic abilities. Here's what we'll cover:

• ​Clarity on what "being strategic" is

• ​Strategies you can implement tomorrow

• ​And the tools you'll need to continue building on your strategic skills (you're leaving with some resources!)

​This is a workshop so we will be doing an activity.

​Who is this workshop for?

​Customer Success professionals who want to:

• ​Be more confident in the way you show up in your job.

• ​Stop feeling like you're saying the same thing over and over again on customer calls.

• ​Get out of just having tactical conversations. You're stuck firefighting–the majority of your conversations are about feature requests and support tickets.

​Don't miss out on this opportunity to level up your approach to customer success. Join us for an interactive and insightful workshop on becoming a more strategic Customer Success Manager.