Building Scalable Customer Support and Success with (Gen) AI

​Join Us in Austin
Discover how to design scalable programs, build critical skills, and transform customer support and success functions with (Gen) AI. This event offers actionable strategies for leveraging AI to enhance customer engagement, streamline operations, and future-proof your organization. Connect with industry leaders and peers to explore the future of customer service innovation.

​Our Program:

​4:30 PM | Arrival & Connections

​5:00 PM | Igniting the Future of CSS

​5:30 PM | BCG Presentation: AI’s Role in Customer Service Transformation by Simon Bamberger

​6:00 PM | Case Study: Customer Zero Experience at Microsoft CSS by Jennifer Lowry

​6:15 PM | Support Experience Management by Krishna Raj Raja

​6:30 PM | Panel Session: Building Scalable CSS with (Gen) AI with Arturo Suarez Martin, Carlos Guiterrez, Dee Kapila, and Scott Carruth, moderated by Omid Razavi

​7:15 PM | Networking & Refreshments

​8:30 PM | Adjournment

​Why Attend?

​Gain insights from industry leaders, connect with peers, and explore cutting-edge strategies for transforming customer service and support with AI.

​Organized By
SuccessLab, in collaboration with BCG, DevRev, Microsoft, and SupportLogic.

​Register Now
Space is limited. Free for approved guests: https://lu.ma/css130