​You have customers - Congratulations! Do any of these scenarios resonate with You?

• ​​Unexplained delays in project completion & delivery

• ​​Going from one fire-drill to another

• ​​Customer does not understand the value you bring

• ​​Churn rate is high or low renewals

​​Come to an interactive workshop to learn & share best practices, tips and success stories that will help you level up your customer experience game.

​Workshop Objectives:

• ​Identify pain points in customer journey

• ​Develop deeper understanding of their own customer’s journey

• ​Identify areas of improvement

• ​Engage in real-time problem solving 

• ​Learn about quick fixes, best practices and Client Success 

​Ideal Audience:

• ​Has 3-4 customers. These could be pilots to contracts. Ideally, has at least a few paying customers

• ​Late seed & beyond

• ​Founders, Chief Revenue Officer, COO/ responsible for the whole customer lifecycle

• ​Focused on decarbonization, climate/ag/nature tech or other companies with solutions for climate change adaptation & resilience 

​Workshop Flow & Content:

​1. Introduction + Pain Point Identification

​2. Mapping Your Customer Journey [small group activity]

​3. Identifying Areas for Improvement Discussion

​4. Prioritize pain points in the context of their impact on the business

​5. “Quick Wins” & Post-Workshop Follow-Up

​Workshop Facilitator

​Reetu Gupta, Founder Pistachio

​We partner with entrepreneurs and innovative companies to enable faster adoption and growth of nature positive, decarbonization solutions. We do this by helping companies manage customer value chain and support companies with sustainability goals.

​“By registering for this event, you agree to share your registration information with the organizers of SF Climate Week.”