Chicago Customer Success Meetup

​Join ChurnZero, Cision, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion!

​ChurnZero Meetups offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to know but didn’t know who to ask.

​Agenda:

• ​6:00 - 6:30 PM - Arrival & Happy Hour

• ​6:30 - 7:30 PM - CS Group Discussion

• ​7:30 - 8:00 PM - Continued Networking

​Discussion Topics:

• ​Hiring Trends in the CS Industry

• ​Employee Retention – Keeping Top Performers

• ​AI-Powered Segmentation & Predictive Customer Health Scoring

• ​Building AI Skills Within Customer Success Teams

• ​Digital-Led Customer Success at Scale

​Panelists:

• ​Jacklyn Currier - Dir. Global Client Success, Cision

• ​Swati Garg - CEO, Melo Associates

• ​Mo Gorman - CS Department Manager, Wilson Language

• ​Howard Goldsmith - Customer Success Manager, ChurnZero