Cover Image for Monzo Presents: Former Netflix VP Product, Gibson Biddle on Customer Obsession
Cover Image for Monzo Presents: Former Netflix VP Product, Gibson Biddle on Customer Obsession
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Monzo Presents: Former Netflix VP Product, Gibson Biddle on Customer Obsession

Hosted by Shnay Chohan & Gibson Biddle
Registration
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This event is sold out and no longer taking registrations.
About Event

About the event

Gib will share how Netflix moved beyond customer focus to delight its customers in hard-to-copy, margin-enhancing ways in this highly interactive talk. You'll learn how Netflix employs consumer science using four sources of consumer insight: qualitative, survey, existing data, and AB tests. Gib will demonstrate how Netflix put these ideas into practice with mini-cases demonstrating how it developed its personalization technology to connect members with movies they love. The results will surprise you.

About Gibson Biddle

Gibson Biddle joined Netflix in 2005 as VP of Product. In 2010, he joined Chegg, the textbook rental and homework help company that went public in 2014. Today, Gib is a guest lecturer at Stanford and INSEAD and gives talks, workshops, and executive events worldwide. He's also an adviser to various consumer tech companies.

What else?

Schedule:
5.30pm - 6.30pm Welcome Drinks + Food
6.30pm - 7.30pm Gibson Biddle talk on Customer Obsession
7.30pm onwards - Casual mingling with London Product + Founder Community

The talk will last roughly 1 hour. Gib will be around before and after the talk to mingle with the London Product + Founder community. Expect pizza and drinks! 🍕

Location
Broadwalk House
5 Appold St, Broadgate, London EC2A 2DA, UK
The Monzo event space entrance is located at the corner of Appold and Worship streets across from the Queen of Hoxton bar.
153 Going