Al x Customer Experience Playbook: Shaping the Future

​Al x Customer Experience Playbook: Shaping the Future

​Join us for a dynamic mini-conference exploring how AI is transforming customer experience.

​The event will feature panel discussions, speaker-led sessions, fireside chats, and hands-on workshops, all focused on leveraging AI to enhance customer experiences, streamline support operations, and drive business success.

​Whether you're a customer support leader or an AI enthusiast, this conference offers valuable insights into the future of customer service.

​When: Wednesday, November 6
Time: 1 PM - 3 PM ET

​Agenda:

​Session 1: Chatbots for Customer Experience—Build or Buy?
With Erin Maechler
⏰1 - 1.30 PM ET
Erin explores the pros and cons of building versus buying chatbot solutions, helping you decide on the best approach for a seamless customer experience.

​Session 2: Panel Discussion: Unifying Customer Insights with AI: A Data-Driven Approach Across Touchpoints
Panelists: Timir Naik, Sarah Caminti
Moderator: Kartik Mandaville
⏰1.30 - 2.15 PM ET
Join top leaders as they discuss how AI can unify data across the customer journey, delivering insights to personalize and optimize customer support.

​Session 3: Making AI Work: How Large Enterprises Can Select and Implement the Right CX Tools
With Alex Laverty
⏰2.15 - 2.45 PM
Alex guides enterprises in choosing and implementing AI tools, followed by a live Q&A on best practices for scalable and goal-aligned AI integration.

​See you there! :)