Service Design at National Scale: Designing the Covid Vaccination Programme
This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.
In 2020, the Covid pandemic necessitated the urgent design and build of a brand new vaccination service, in order to protect every eligible person as quickly as possible.
The effort included teams from across the NHS, many different agencies and consultancies, multiple health software providers, even the military got involved!
Developing and releasing technology in the health sector is notoriously difficult and slow. How did a cast of thousands mobilise as a team, and deploy a critical national programme under emergency conditions?
Reading:
Emma Parnell, Let's talk about sex*
Dean Vipond, Keeping your head, when designing during a crisis
Lou Downe, 10 principles for design in a crisis
James Higgott, The month in COVID on nhs.uk: September 2021