Lloyds Banking Group - Lessons from Implementing Voice Biometrics and Network Authentication
Learn how and why Lloyds Banking Group combined Voice Biometrics with Network Authentication to achieve even greater levels of customer self-service and satisfaction.
Andrea Ayres runs the team responsible for all automated voice services across the Lloyds Bank, Bank of Scotland and Halifax brands. Over the last eight years, she has led the optimisation of the service to be one of the most effective and efficient in the world, serving millions of customers every year. LBG's focus on continually optimising the customer experience led them to implement Voice Biometrics and Network Authentication.
In this session, Andrea will cover:
How LBG evaluates identification and authentication process performance
Background to Voice Biometrics implementation
Challenges and success of Voice Biometrics
Background to Network Authentication
Challenges and success of Network Authentication
Combined effect of both technologies
This event is restricted to full community members to provide a relaxed and safe setting for members to ask questions and understand LBG's experience of these technologies.
Registration
🔒 To protect the privacy of participants and their employers, this is a private event restricted to representatives of end-user organisations evaluating, implementing or optimising modern customer security solutions. Please register using your work email address.
Connectivity
This event will be hosted online using Zoom. Please check that you can connect from your network (https://zoom.us/test).
