The Customer Obsession Playbook

​Use this link: https://meet.google.com/bpk-msct-tif

What does it really mean to be customer-obsessed?

​Join Tim Grassin — serial entrepreneur with multiple exits, product master, and expert in turning vague ideas into million-dollar companies — for an unfiltered session on what it actually takes to build products that customers love. With deep experience across industries and stages, Tim will challenge conventional thinking and share real stories of how great companies put the customer first — and when they fail to.

​Moderated by Alexander Avanth, investor and executive coach to startups and scaleups across the globe, this webinar will push beyond theory into actionable insights and hard truths.

​What we’ll cover:

• ​Are we lying to ourselves about being customer-focused?

• ​The illusion of MVPs — when “good enough” is not enough

• ​Why most feedback loops are broken

• ​Balancing profitability with customer obsession

• ​How to design for impact, not just features

​Expect:

• ​Practical tools to improve your product strategy

• ​Questions to stress-test your customer fit

• ​A sharper understanding of what it really takes to retain users and build loyalty

​This session is for founders, product leaders, and startup executives who want to move fast, build better, and stay obsessed with the only thing that matters: the customer.

​Bonus: An invite-only executive dinner will follow, where select guests will join Tim and Alex for deeper discussion over food, drinks, and shared war stories.