Too often in the social sector, leaders make decisions without the voices of those most affected - the community receiving services. How can we empower the individuals we are trying to serve, to center their expertise and lived experiences? How can we go beyond periodic engagement, to sustain long-term cultural change within our organizations? And, how can we tap into the experiences of our community to close gaps by race, income, and gender identity?
In this workshop, we will explore how robust client feedback systems can be used to more effectively center organizations on the community's needs, wants and wisdom. Speakers from Listen4Good, Friends of the Children-Boston, and Yad Chessed will share how organizations utilize user feedback as both the entry point and sustaining mechanism for becoming more responsive to the needs of the people we serve.
Listen4Good is the signature capacity building initiative of the Fund for Shared Insight. Listen4Good provides coaching and web based resources to social sector organizations so that they can build sustainable feedback practices and improve service delivery. To date, Listen4Good has worked with over 625 organizations across the United States.
Friends of the Children's mission is to impact generational change by empowering youth who are facing the greatest obstacles through relationships with professional mentors – 12+ years, no matter what. Today, Friends–Boston serves 124 children in over 60 schools throughout Boston.
Yad Chessed provides swift emergency financial assistance and expert advice to Jewish people in need from Greater Boston and surrounding regions while preserving the dignity of each client. The funds we distribute to cover essential needs, as well as our guidance and compassionate case management, move each client along their path toward a more hopeful future and financial sustainability.