The Inner Advantage: Regulate Yourself, Transform the Conversation
The Inner Advantage: Regulate Yourself, Transform the Conversation
When conflict hits—whether it’s an upset customer, team tension, or high-stakes decision—what matters most isn’t your script, it’s your state. This session gives you practical tools to stay grounded under pressure, lead through tough conversations, and show up with presence instead of panic.
You’ll walk away with simple, science-backed strategies to shift your internal state, improve team dynamics, and elevate the customer experience—starting from the inside out.
What You'll Experience
DISCOVER: Notice how your nervous system shapes every interaction—before a word is even spoken.
CREATE: Learn simple, science-backed tools to shift your internal state and show up with steadiness under pressure.
TRANSFORM: Practice turning moments of conflict into opportunities for trust, clarity, and connection.
GROW: Leave with everyday strategies to regulate yourself, support your team, and elevate the customer experience from the inside out.
Who is this for?
Women working in Customer Success, Account Management, Onboarding, Support, and other post-sales roles—at all levels. Come solo or bring a friend—either way, you’ll be welcomed into a warm, inclusive space.
What to expect
A lively workshop with a transformational strategist
Tangible takeaways on how to grow your career and lead with confidence
Fun, relaxed networking with like-minded women
Drinks, snacks, and good vibes
About the Speaker
Jo-Ann Morgante is a Transformation Strategist with over 20 years of experience designing services, systems, and leadership strategies that turn internal alignment into external excellence. She works at the intersection of human behavior and business performance— helping leaders regulate under pressure, navigate conflict with clarity, and build cultures where both people and customer experiences thrive.