Bean Development: Care Not Cops
Care Not Cops: Community Response for Coffee Businesses
Handling mental health crisis while working in a customer service role can be extremely challenging. Understanding the risks of involving the police may leave service workers feeling like they have no options. In this class, we’ll talk about alternatives to calling 911, how to care for yourselves and others in crisis, and how to think of creative solutions that are community-minded.
As a licensed clinical psychologist, Jenica Ottero has extensive training and expertise in mental health, crisis intervention, suicide prevention, substance abuse, and the rippling effects of trauma. For the past ten years, she has worked in a variety of mental health settings conducting clinical work, including multiple state, local, and federal jails and prisons, as well as community health and outpatient settings. Her experience working with law enforcement trying to shape and reform from within, led her to the conclusion that the most effective and lasting change comes from community-based initiatives that challenge the status quo and create new visions of systemic change. She is passionate about increasing access to and destigmatizing mental health, harm reduction approaches, abolition, and connecting with her community. She volunteers with APTP's MH-First, an Oakland based Black-led, multiracial, intergenerational coalition that seeks to build a replicable and sustainable model to eradicate police terror and violence in communities of color.
Sandra Loofbourow is the Tasting Room Director for The Crown, a certified Q Grader and Assistant Instructor, and a Q Processing Generalist. She brings with her a depth of experience as a roaster, green buyer, and barista. Her work at The Crown includes menu curation, brew recipe development and analysis, and leading the team of baristas. She teaches classes related to coffee tasting and brewing, latte art, customer service, and regularly leads Spanish-language events. Sandra is co-host of the bilingual podcast Cafetera Intelectual and chair of the Good Food Awards Coffee Committee. She is passionate about all things delicious and spends a lot of time eating cheese and sipping IPAs.