Events

Test event

Join us for this webinar on the beta version of a

new framework to navigate complex environments.

The framework uses metaphors which interconnect and help draw a map of realities & possibilities, and highlight relationships to foster new narratives.

This is a tool to help organisations do either diagnosis or prospective work about a current situation and/or a potential challenge/problem. The aim is to enable organisations to find direction, develop a portfolio of strategies, or simply make better decisions.

The speakers and creators of the framework

 will introduce the Swiss Service Design Network Chapter.

community and Customer Experience Manager in the Swiss Health Insurance industry.

This event is made possible through the collaboration of members from multiple design and innovation communities around the world: 

Strategic Design framework to navigate complex ecosystems

, a strategic design consultant and founder of Whispers & Giants. During the session, Pascal will introduce the concept of 

Strategic Foresight and how Service Design practitioners can benefit from it

Strategic Foresight for Service Design, a primer with Pascal Wicht

You can join the workshop remotely using the Zoom link and password provided once you are registered. 

If you join us remotely, please join 5 minutes before the start of the event.

Attend onsite in Emmenbrücke, Switzerland

 (Office of Research Groups Visual Narrative and Art, Design & Public Spheres)

If you join us onsite, please join 15 minutes before so that we can start in a timely way.

Join us for an exciting workshop exploring how user research and spatial design can lead to better workspaces! This workshop is based on a case study mixing Spatial Design and Service Design by Eliya Maria Pagelli and David Haas, two third-year students of the BA Spatial Design at Lucerne University of Applied Sciences and Arts.

In the first part of this workshop the speakers will share their experiences developing a sophisticated spatial concept for the redesign of the office space of the research group Visual Narrative and Art, Design and Publicity of the HSLU (Lucerne University of Applied Sciences and Arts). Based on detailed user analyses and interview results, they were able to take over the implementation of the renovation from the organization to the realization.

In this workshop, you will learn about the principles of user research and spatial design and how they can be used to improve the workplace. You will also have the opportunity to engage in hands-on activities and discuss best practices with other service designers

Workshop “Creating better experiences in the workspace” with Eliya Maria Pagelli and David Haas

This is a free one-hour webinar on the topic of Storytelling, Public Relations and their link to Service Design. 

As Romain and Daniele are old friends, the webinar will be designed less like a formal interview and more like a conversation between friends to which you are all invited.

During this conversation, we will cover questions like:

(Swiss Time). Don't miss the opportunity to learn from Romain’s passion and his storytelling and communication design expertise.

Participation is free, and all levels of Service Design practitioners are welcome. Even if you live outside of Switzerland, you're more than welcome to join this remote webinar.

Romain is a PR and communications Consultant who helps organisations get their story right and tell it simply and smartly. Romain is also the co-president of the Society of Public Relations in the French part of Switzerland and teaches storytelling, communication and copywriting at HEG, SAWI, Haute Ecole Arc and CPI.

Storytelling and Service Design a primer with Romain Pittet

You can now rewatch the full webinar, 8 selected clips or read the full transcript.

Join us for a free one-hour webinar on the topic of in-house service design, featuring guest speaker Marc Fonteijn.

In this talk, Marc will share insights from his experience building a community of in-house service designers called 

, who want to keep learning and further develop their craft.

Circle is made up of service design practitioners working in-house in organizations like BMW, IKEA, Shell, Ford, TakeAway, Nestle, Adobe, and many more.

 learn more about the future of service design from one of the industry's leading experts

This is a free one-hour webinar on the topic of in-house service design. The event will be made of:

Participation is free, and all levels of Service Design practitioners are welcome. Even if you are living outside of Switzerland, you're more than welcome to join this remote webinar.

Marc is the host and founder of the Service Design Show since 2016. The show already has more than 170 episodes

Marc is also a Service Designer by trade as he co-founded 31Volts, the first service design agency in the Netherlands. Marc also shares his passion for Service Design with courses like 

 and more. Finally, Marc also manages the website 

, where, with his team, he collected more than 4800 service design job posts from all around the world.

The Future of In-House Service Design: Insights from Marc Fonteijn

A webinar on “Setting the scene with Service Design” with the inspiring Emmanuel Fragnière! Learn how theatre can be used as a powerful tool and approach to prototype future services.

“Setting the scene with Service Design” with Emmanuel Fragnière

, Service Blueprints and customer journey mapping, we have a new event format that we are trying out: a demo of an app that can help service designers.

collaborative workspace for customer journey

 management. The app wants to help align customer needs with business results to impact the whole organisation.

TheyDo wants to help you to link problem discovery, solution discovery and delivery together.

Jochem is the Co-Founder and CEO of TheyDo, a tool used by companies such as Lego, Adidas, IBM, and Johnson & Johnson. Prior to founding TheyDo,

Jochem worked as a Service Design Lead at "de .foundation" and as a Service Designer, UX Designer, and Interaction Designer in various organisations.

With an extensive background in design and service design, Jochem possesses a wealth of experience and expertise in the area of journey management.

Product Demo and Journey Management Q&A with TheyDo's co-founder Jochem van der Veer

Join Vanessa Monstein for an exciting one-hour webinar where she will share invaluable insights on how organizations can benefit from an open innovation mindset, where ideas are shared and explored with community members.

What if you could harness the ideas of the crowd to improve your service and innovate?

 in collaboration with Innolab Graubünden, FHGR, and the Institute for IFT Tourism and Leisure, Vanessa's 

", will inspire you to explore the power of crowd innovation to create unparalleled service experiences. 

where we'll delve deeper into how crowd innovation can benefit your organisation. 

Crowd innovation boosted by the needs of the crowd

involve their customers in the innovation process

 using the ideas and intelligence from the crowd. 

Similarly, Graubünden Tourism invites destinations, partners, and service providers to submit tourist development ideas for the region on an innovation platform. In her work with the Graubünden Innolab, Vanessa explored how identifying the community's needs using a Double Diamond process can create more engagement from the community in local innovation.

Participation is free, and all levels of Service Design practitioners are welcome. Even if you live outside of Switzerland, you're welcome to join this remote webinar.

 is an Experience Consultant working at 

 an Experience Design consultancy that uses Service Design to create smart interaction and clear design for all sorts of digital as well as physical touchpoints in organizations.

Webinar “Crowd Innovation for Better Services” with Vanessa Monstein

Join us for a workshop lead by students from the Bachelor Spatial Design program of the Lucerne University of Applied Sciences and Arts (HSLU) about the "Mix of Design Methods".

 open to people of all walks of life, levels and nationality.

Workshop: "Mix of Design Methods" with the Spatial Design Students of HSLU

Join us for a conversation about the origins and future of Journey Management with Marc Stickdorn. 

Marc is one of the first people to have shed light on the concept of Journey Management.

He is the co-creator of Smaply, a tool that helps you to visualise customer experiences with personas, stakeholder maps, and customer journey maps. Marc is also the co-author of the books This is Service Design Thinking, and This is Service Design Doing.

This free and remote event is open to people from all walks of life, levels and nationalities.

The origins and future of Journey Management with Marc Stickdorn

Manon Philippin is an experienced strategist with a background in conducting market research, developing marketing strategies, and leading workshops in the fields of business strategy, service design and branding identity.

She is passionate about understanding people and holds certifications in Behavioural Science, Shopper Psychology and Jobs-to-be-done framework. She has managed projects for various industries, from small to international companies, in the field of marketing and market research. Manon has worked for companies such as Procter & Gamble, RTS, Manor, and collaborated with Kantar, Nielsen, Foresight Factory and other players in the research industry.

Today, Manon is working as a consultant specialized in Market Research, Trends & Marketing Strategy, and her goal is to empower her partners to achieve their objectives and have a positive impact.

Human Insights & Service Design with Manon Philippin

, a Service Design practitioner from India and the author of the book 

Juneza is an author, service designer and public speaker.

 in order to help people interested in transitioning to Service Design in India navigate that specific job market and cultre.

Juneza is also a practising Service Design professional working in the Agritech space at Jiva, a company working on uplifting the livelihoods of 500 million smallholder farmers through digital and physical ecosystems.

Prior to Jiva, Juneza worked in Service Design roles at Matter and Accenture. 

Juneza is a community lover who shares in public her learnings and helps run the "Service Design Drinks India".

​This free and remote event is open to people from all walks of life, levels and nationalities.

Prototyping and Service Design

Ra Goel is an expert in Social Innovation and Service Design practitioner from London working in Switzerland, Germany and the United Kingdom.

Through his practice, Ra has helped leading national and international NGOs, including Oxfam and WaterAid, UK Government departments, social housing organisations, and a range of commercial  businesses and start-up ventures to develop and launch ideas that tackle some of society’s most urgent challenges. 

​​This free and remote event is open to people from all walks of life, levels and nationalities.

Webinar "Social Innovation and Service Design" with Ra Goel

Join us in a celebration of Service Design at the Swiss Service Design Day 2024!

This afternoon's conference celebrates the art of delivering lovely and human experiences. We will be hosting talks from experts in Switzerland and around the world.

Save the date and stay tuned for more information!

Even if the event will be hosted in Siders, in the middle of the Swiss Alps, you can join us 

 for an in-person experience and times for drinks after the talks.

Service Design Day 2024: Remote

This ticket is for the onsite experience. If you are joining us from outside of Switzerland, you can 

The event will be held in the theatre used by the Service Design Lab of the HES-SO Valais to prototype new experiences.

Route de Sous-Géronde 87, 3960 Sierre, Switzerland.

All the proceeds generated from the sale of tickets will be donated to a local NGO that is actively working in the social sector.

By joining this event, you will not only get to enjoy a lovely and insightful experience but also contribute to a noble cause that is making a tangible difference in the lives of people who need it the most.

Daniele Catalanotto

Events