Events

Don't miss new event invitations and summaries

Zendesk's customers' connection to one another, professional development, and relationship with Zendesk.

sets strategy, defines policy and governance, develops and launches new community products, and engages the Zendesk user community. Nicole does this all whilst collaborating with multiple internal teams to ensure there is alignment between community and the business. 

Join us on June 1st to learn more about how to create sustainable business impact through community

​​As part of the event, you will have the chance to 

ask your questions directly to Nicole. ​We will also match you with other vetted community-builders

 who are trying to solve similar challenges to you.

First 45 minutes - Interview with Nicole incl. audience questions

Second 30 minutes - Audience split into peer groups of ~6 people, pre-matched based on community stage.

Creating Sustainable Business Impact through Community with Nicole Saunders, Director of Community at Zendesk

Navigating the challenges that come from working directly with company leadership

Shira drives impact for both the business and its customers

 by ensuring there is a symbiotic relationship between the Miro product, community programs and the Miro users. 

Shira oversees all Community initiatives, tactics, and programs

 including Forums, Miro Super Users, Enterprise Advocates, Professional Service Providers communities and more. 

Join us on May 3rd to learn more about the role of community in product-led growth

​As part of the event, you will have the chance to 

ask your questions directly to Shira. ​We will also match you with other vetted community-builders

First 45 minutes - Interview with Shira incl. audience questions

The Role of Community in Product-Led Growth with Shira Galler Re'em, Head of Community Success at Miro

Empowering community leaders in niche communities

Emily is Head of Creator Community at Patreon, executing strategies that brings life- and career-changing peer-to-peer learning, connection, and collaboration to creators at scale. Under her leadership, the Community Team was just awarded "Best Creator Community" at the 2023 CMX Community Industry Awards. Previously, Emily spent over a decade at Yerba Buena Center for the Arts (YBCA) building relationships at the nexus of contemporary art, culture, and social impact. She is privileged to work with an established network of creatives, clients and collaborators under the name Earnest Agency, and serves on the founding team of The Space Program, San Francisco and the Visiting Committee for the Smith College Museum of Art. 

Join us on April 12th to learn more about the fundamentals of building an impactful customer community, such as:

You will have the chance to ask your questions directly to Emily. ​As part of the event, we will also match you with other vetted community-builders who are trying to solve similar challenges to you.

Empowering Community Leaders in Niche Communities with Emily Lakin, Head of Creator Community at Patreon

where she joined as one of the first 20 employees and helped grow the company into the well-known brand it is today. As VP Community at Peloton for over seven years, 

Jayvee oversaw member engagement as the company accelerated from a startup to a publicly traded company

 from Jayvee's deep leadership experience at one of the most prominent community-led companies in the world. 

all the ways in which Jayvee advocated for 

community to be core to the product & customer experience

 across all its channels, both online and in-person.

As part of the event, you will have the chance to 

ask your questions directly to Jayvee. ​We will also match you with other vetted community-builders

First 45 minutes - Interview with Jayvee incl. audience questions

Making Community Integral to your Company with Jayvee Nava, former VP Community at Peloton

a multi-billion-dollar software company that helps over 2,000 large companies to better understand their customers, improve their data-driven decision-making and increase their revenue.

Previously, Nisha built programs and frameworks at Microsoft, Salesforce, and Facebook

 that are still used today continuing to drive adoption and foster loyalty, not to mention growing a prominent Silicon Valley entrepreneurship organization to 15K members. 

Her passion comes from the joy of bringing people together to achieve a common goal. 

 can help any organisation increase retention, crush its pipeline and build lasting relationships with its partners. 

 to learn more about how to develop community programs that improve customer retention, including:

ask your questions directly to Nisha. ​

we will also match you with other vetted community-builders

First 45 minutes - Interview with Nisha incl. audience questions

Developing Community Programs that Improve Customer Retention with Nisha Baxi, Director of Community @ Gong

leads Host Community engagement and connection at Airbnb

, building a thriving global community of hospitality entrepreneurs who are committed to fostering belonging. 

Previously she led the Community Outreach Team

creating global programs to provide free resources and support to Wix users, connect with target audiences, and increase user engagement. 

Her passion is developing people-powered programs

 that empower communities to mobilize, collaborate, and self-sustain. 

 to learn more about how to develop creative engagement techniques that help members thrive, including:

ask your questions directly to Ashley. ​

First 45 minutes - Interview with Ashley incl. audience questions

Creative Community Engagement with Ashley Gallman Williams, Senior Manager, Community @ Airbnb

Holly Firestone is the Executive VP of Community

 at the world-class cybersecurity company 

, where she is building a community for security experts, developers, partners, and CISOs. 

Holly was Senior Director of Community at 

. In other words, Holly knows a thing or two about Enterprise Communities 🙃.

Holly is a strong believer that community should be an integral part of business strategy

; that it’s no longer a nice-to-have; it’s a must-have. When executed correctly, community has the power to deliver ROI across the business, from product, to sales & marketing, to customer success. 

 to learn more about how to communicate this value to Leadership, including:

ask your questions directly to Holly. ​

First 30 minutes - Interview with Holly incl. audience questions

Second 30 minutes - Audience split into peer groups of ~6 people, curated based on community stage and common challenges

Communicating the Value of Community to Leadership with Holly Firestone, EVP Community @ Venafi

has 18 years of experience in Enterprise community-building. 

As the former VP of Community for Salesforce

, where Erica saw the company grow from 176 to 49,000 employees, she had to 

build everything from scratch including the strategy, programs, and ROI metrics

. What Erica built had a profound impact on the company’s sales pipeline, deal sizes, product adoption, customer retention and number of customer advocates. Now, as a community consultant, Erica is committed to passing on her knowledge and experience to everyone looking to invest time, money and resources into building community.

 to learn more about the fundamentals of developing an engaged customer community, such as:

ask your questions directly to Erica. ​

First 30 minutes - Interview with Erica incl. audience questions

The Fundamentals of Developing an Engaged Customer Community with Erica Kuhl, former VP Community @ Salesforce

 is the Head of Community at Airtable, a company that enables any team to create apps and power their most critical and unique workflows. Airtable is used by more than 300,000 organizations, including 80% of the Fortune 100, but it can be used for nearly anything, from tracking cattle to planning an event to tracking sales leads. This insane flexibility has produced a global community of extremely passionate users from all walks of life, with the community now over 46,000 people strong!

​Join us on November 17th to learn more about: 

You will also have the chance to ask your questions directly to Jordan. ​As part of the event, we will also match you with other vetted community-builders who are trying to solve similar challenges to you.

How Airtable manages its 46,000-person community with Jordan Scott, Head of Community @ Airtable

) is the child of Mexican immigrants and grew up in the hood. Her parents taught her to dream and her community taught her the strength in numbers. Now, as Founder and General Partner at Ganas Ventures, she invests in pre-seed and seed community-driven companies in the US and Latin America and aims to create generational wealth in community.

Overall, Lolita has 15 years working within the Silicon Valley ecosystem, has made 90+ investments as an angel investor, was previously a VC at both Backstage Capital and The Community Fund and is Co-Founder of the LaaS community which brings along a community of over 70k+ founders, funders, and ecosystem friends.

Join us on September 29th to learn more about: 

Towards the end of the interview, you will have the chance to ask your questions directly to Lolita.

After the interview, you will also participate in a curated peer group. You will be matched with a few other community-builders or leaders in attendance who are also trying to solve similar challenges.

Why Community Matters with Lolita Taub

Our mission at Community Hacked is to create a vibrant place community-builders want to come to first when they have questions about engagement or growth.

After the great feedback from our first ever member gathering last week, we are hosting another next Thursday 15th September.

These early gatherings are dedicated spaces for our new community members to come and meet each other. We will give a short introduction, then break the group out into several rounds of 2s and 3s.

It should be fun, so we really hope you can come.

Community Hacked: 2nd Ever Member Gathering :-)

Community Hacked span out of On Deck’s Community Builders Fellowship (ODCB) as ​​a collective producing a monthly event series where we’ve hosted top community speakers from Notion, Shopify, Canva and more.

Two weeks ago, with the news of the closure of ODCB, we decided to build our own curated community with the mission of creating a vibrant place community-builders want to come to first when they have questions about engagement or growth.

As we all know, vibrant places don't just happen. They are crafted, and they grow based on the sense of connection and belonging that residents feel. 

As such, we want to start creating dedicated spaces for our new community members to meet each other. This event will be the first of those. 

It is purposefully short, as everyone is busy and this place is new. Let's start small and evolve from here :-)

Community Hacked: 1st Ever Member Gathering!

Sharath Kuruganty is a founder, maker, product/design nerd. He has a track record of building and scaling hugely successful online communities by solving people's problems at community-first startups like Product Hunt, and On Deck. His approach is simple: always take action with an intention to add value to others.

Join us on June 30th to learn more about: 

At the end of the interview, you will participate in a curated peer group yourself. You will be matched with a few other community builders or leaders at a similar stage trying to solve similar challenges.

How to create a scalable community from scratch with Sharath Kuruganty

The Shopify community is more than a forum. It is a place to connect with brands and makers, partners, and commerce shakers. With over 900k members, the community heavily relied on its in-person events division, Shopify Spaces, to scale intimacy and build engagement.

During the pandemic, Chris Snyder, Community Lead at Shopify Spaces, was challenged to transition the offline community online and get it fully integrated into the overall ecosystem. 

Shopify’s Community Building Playbook: Bridging the Gap between Online & Offline Events

Rosie Sherry started her journey in 2007 when she founded The Software Testing Club which evolved into The Ministry of Testing. She turned it into a profitable business and an engaged community of 25k+ members.

After a decade of experience building as a founder, she recruited a new CEO. She left to pursue her passion as a community leader to help grow some of the industry’s most well-known community brands: Indie Hackers and Orbit.  

Now Rosie is back as a queen of Rosieland, where she’s on the mission to empower the next generation of community builders and share everything she has learned. 

Don’t miss this rare opportunity to unpack two decades of hard-won community engagement & growth lessons into practical takeaways you can apply right away. 

Submit your question for Rosie, along with the most painful community challenge you’re experiencing. We will pick a few for the real-time feedback from Rosie, live and discuss the rest in curated peer groups. 

Seats are limited. Reserve yours today! 

AMA with Rosie Sherry: Lessons Learned from 15 Years of Community Building

With more than 5 million subscribers across all the properties, Morning Brew is one of the world's fastest-growing business media brands.

Last year, for the first time ever, their brand new community and events team launched cohort-based career and skill accelerators to empower the next generation of business leaders.

On the next episode of Community Hacked, Kyle Hagge, who leads Morning Brew’s community, will share his step-by-step plan for launching a community on top of an existing media property, as well as all challenges and iterations he and his team had to face along the way.

 At the end of the interview, you will get to participate in a curated peer group yourself. You will be matched with a few other community builders or leaders at a similar stage trying to solve similar challenges.

How Morning Brew Turned Their Audience Into a Thriving Community

In his 20s, Andrew bootstrapped an online greeting card site to over $30 million in annual revenue. After selling it, he created the longest-running startup podcast: Mixergy.

Recently, he took everything he learned from leading those conversations to created the definitive guide to leading interviews: 

Stop Asking Questions: How to lead high impact interviews and learn anything from anyone

In this session, Andrew will discuss his tactics on how to land interviews with people your audience admires and how to lead shockingly good conversations with them. So, as a community builder, you will leave with a playbook that you can use when you conduct live Expert Sessions or Peer Group Meetings in your community.

This event will be jam-packed with applicable tactics, and during the final 20-30 minutes we will also offer the opportunity for attendees to connect in small groups to share their related learnings and challenges and to share ideas.

Community Hacked Episode 7: How to Lead High Impact Interviews in Your Community

Ben is the Head of Community at Notion, one of the early product users who helped shape growth, marketing & community strategy across all channels & platforms. Today Notion, the all-in-one workspace for individuals and teams, is worth $10 billion and community is the core growth channel.

In this session, Ben will talk about Notion's community journey and how it has played a pivotal role in the company's 

. He'll talk about how he created his dream role at Notion, building their Ambassador program, working with influencers and more.