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Hosted By

Max Your Margin

Doerscircle

Zoom

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About Event

This event is free for Doerscircle members.

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Speaker

Paul Kanwar, Founder: The Biz Marketer

A Masterclass in Retaining Your Customers

Customer retention isn't just nice-to-have, it's profit-critical. Keeping just 5% more customers can boost profitability by 25–95%. In this session, Paul Kanwar unpacks the true value of retention vs. acquisition, then breaks down the 4 building blocks of customer retention so you can turn one-time buyers into lifelong advocates.

Join this talk to learn about:
- Why retention often beats acquisition in profit returns.
- The link between CLV and margin.
- The building blocks of customer retention.
- A simple framework to bundle key tasks.

Whether you're selling services or software, this session will help you boost customer stickiness and maximize growth from your existing base.