Cover Image for Mastering Customer Success
Cover Image for Mastering Customer Success
64 Going

Mastering Customer Success

Hosted by Loic-Dartagnan Simard
Registration
Past Event
Welcome! To join the event, please register below.
About Event

Unlock Customer Success Mastery with Peter Armaly at Fabrik8!

Join us for an exclusive evening with Peter Armaly, a leading authoriy in Customer Success, University Lecturer, and co-author of the acclaimed book Mastering Customer Success. Peter's diverse career spans IT operations, software sales, and service delivery, offering a wealth of insights into customer engagement strategies.

Why Attend?

  • The Essence of Customer Success: Grasp why Customer Success is pivotal in today's business landscape and its role in driving sustainable growth.

  • Strategic Account Management: Learn effective techniques for account segmentation and financial tiering to maximize customer value.

  • Ideal Customer Profiling: Discover how to craft and utilize ideal customer profiles for targeted and impactful engagements.

  • Optimizing Customer Engagement: Delve into designing processes that nurture strong customer relationships and achieve business objectives.

  • Crafting Effective Playbooks: Gain actionable guidance on developing playbooks that empower CSMs and Customer Success Operations Managers.

  • Building Resilient CS Teams: Explore real-world case studies highlighting the resilience required to build and maintain successful Customer Success organizations.

About Peter Armaly:

A proud Canadian based in Toronto, Peter's extensive background with companies like BMC Software, Oracle, and Valuize has equipped him with deep insights into customer needs and expectations. His thought leadership benefits not just the Customer Success community but also broader go-to-market and revenue management spheres.

Don't Miss Out!

This event is a golden opportunity to elevate your Customer Success strategies and network with professionals in the field.

Location
Fabrik8
7236 Rue Waverly, Montréal, QC H2R 0C2, Canada
64 Going