Service Design Book Club with Karen Ball
Karen Ball is our guest speaker for the online book club event in April.
Book: The ADKAR Advantage: Your New Lens for Successful Change
Author: Karen Ball
Chapter #: Chapter 2 - ADKAR Elements Explained
Please read/skim the chapter before the event if possible. It is OK if you don't have time to read the chapter.
Join us for an engaging conversation with Karen and fellow service design enthusiasts!
Event details
Date: Thursday, April 24, 2025
Time: 12 pm to 1 pm EST (Eastern Standard Time) | Time zone converter
Location: Online event
Agenda
Introductions - 5 minutes
Overview of the chapter by Karen - 20 minutes (will be recorded)
Conversations with Karen - 35 minutes
Note: The Zoom link will be shared with participants after registration.
About the guest speaker
Karen Ball is a Senior Fellow at Prosci. For over 40 years, she has helped individuals and organizations implement effective changes and achieve benefits not thought possible. Karen often shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.
About Prosci - Founded in 1994, Prosci is a global leader in change management and the provider of choice for 80 percent of Fortune 100 companies. The company enables clients to achieve change outcomes and grow organizational change capability. To date, Prosci has certified over 150,000 change management practitioners worldwide.
Karen has a Bachelor of Science (B.S.) in Marketing from Miami University and a Master of Business Administration (MBA) from the University of Chicago Graduate School of Business. She is an ACMP Certified Change Management Professional™ (CCMP™) and a certified IDEO Design Thinking practitioner.
About Service Design Book Club
Please read about our first meet-up on Medium, visit our website, and follow our LinkedIn page or LinkedIn newsletter for information about the upcoming events.
If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
Code of Conduct
Service Design Book Club is dedicated to providing a harassment-free event experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices.
We do not tolerate harassment of event participants in any form.
We value your attendance!
(This document is licensed under a Creative Commons Attribution 3.0 Unported License.)