Webinar powered by Gainsight: The Agentic CS Org - Rethinking Customer Success with AI at the Core
The Agentic CS Org: Rethinking Customer Success with AI at the Core
This conversation is made possible thanks to Gainsight, whose platform is transforming how companies deliver customer success at scale.
AI is no longer just a tool you layer on top of existing processes, it’s reshaping the very foundations of how Customer Success operates. But what does it really look like to design a CS organisation where agentic AI is baked into the heart of your strategy, roles, and workflows?
In this live panel & Q&A session, leaders from Atlassian and Wellhub will share how they’re building AI-native operating models that don’t just assist, but actively drive outcomes - enabling their teams to work smarter, scale faster, and deliver deeper impact to customers.
Together we’ll explore:
How AI is transforming CS team structures and redefining critical roles
Practical case studies of AI-native workflows and tooling that proactively drive success
The mindset shifts and change management needed to make AI foundational, not just functional
Whether you’re a leader already experimenting with AI or still exploring the possibilities, this session will help you envision the next evolution of your CS org and the opportunities it opens for your team’s impact.
You’ll leave with:
Specific examples of AI tools in action: what’s delivering results, what’s falling short, and how to avoid common pitfalls
A clear picture of how AI-native models differ from AI-assisted ones
Ideas to reimagine workflows for proactive, scaled customer success
Lessons learned from teams already operating in this new paradigm
Actionable next steps to bring an AI-first approach to your own organisation
You’ll also have the chance to put your questions directly to our panel during a live Q&A.
Our moderator:
Taylor Johnston, Senior Director Advisory Services, Gainsight
Our panel:
Simi Kacker: Head of Customer Success Strategy & Operations, Atlassian
Kari Ardalan: Global VP Mid Market Success, Atlassian
Ana Paula Nunes: Senior Director Revenue Operations, Wellhub