Product Managing for internal users: good UX, smart trade-offs, real impact

​When you’re building a product for internal teams — the kind of tool people have to use — many of the usual product frameworks can fall short.

​How do you prioritise when the metrics aren’t conversion or retention, but internal risk, tech effort, and operational efficiency?
How do you design a great experience for users who can’t just choose something better?

​In this session, we’ll hear from Janet Ngugi, a product leader and former software engineer with a deep track record in building for impact — from consulting and innovation to education and microinsurance.

​We’ll cover:

• ​Why internal product work requires a shift in mindset

• ​How to prioritise when your users are colleagues, not customers

• ​What good UX looks like for tools people have to use — and how to get there

• ​How to navigate constraints without reinventing the wheel

​If you’re working behind the scenes to build smart, useful systems — or trying to create impact within complex organisations — this one’s for you.

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​About Janet Ngugi

​Product Manager and former entrepreneur, skilled at driving strategic vision and delivering user-centric solutions with a big picture view to drive organization growth. I thrive in ambiguity and leverage cross-functional collaboration to create world-changing solutions. My track record in delivering custom-made solutions across diverse industries underscores my passion for growth through innovation and impact.