Cover Image for The Ultimate Guide to Digital CS: 4 Pillars for Success
Cover Image for The Ultimate Guide to Digital CS: 4 Pillars for Success
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Weekly sessions to discover & discuss topics in Customer Success, AI, Leadership, Innovation, & Customer Revenue
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About Event

Feeling overwhelmed with your Digital CS program? Wondering how to transform it into a key asset for your company? Join our one-hour masterclass to uncover the 4 Pillars every successful Digital CS program needs.

We'll break down the essential components to help you assess what’s working, what’s missing, and how to create a program tailored to your organization’s goals.

Common Challenges:

 - Struggling with churn or renewals?

 - Customers only hearing from you at renewal?

 - Lacking the clean data needed for personalized campaigns?

 - Unsure which tools to use or how to leverage your current stack?

Our masterclass will turn these challenges into opportunities, helping you build a strong Digital CS foundation that drives results and career growth.

🎓 Who Should Attend: 

This is for CS leaders & Digital CS professionals looking to tackle critical challenges, make a greater impact, and advance their careers. If you're starting out or optimizing your program, you’ll gain strategic skills to excel.

🚀 Why Attend? 

Led by Alex Turkovic, Digital CS leader and host of the Digital CX Podcast, and Jan Young, Customer Success expert with 20+ years of tech experience, this webinar will equip you with actionable insights to transform your Digital CS program and make it a strategic priority in your company.

🌟 What You’ll Learn:

1.   How to evaluate the maturity of your Digital CS program

2.  The 4 Pillars for building a strong Digital CS foundation

3.  How to use your tools and data to engage customers at scale

4.  How to gain buy-in from executives and collaborate across departments

💼 Speakers:

Alex Turkovic – Global Digital Customer Success at Flexera, host of The Digital CX Podcast.

Jan Young – Founder of CxXchange and StepUpXchange, award-winning CS leader and coach.

TO REGISTER:

Complete this Zoom Registration Link!

https://zoom.us/webinar/register/3317248743641/WN_GqOn3y7JSZWBt_YM3i87kw

👥 About StepUpXchange: 

StepUpXchange is an off-shoot of CxXchange community offering executive group coaching and development for CS leaders to empower CS professionals to grow their careers and drive customer-led growth.

​THERE'S SO MUCH HAPPENING AT CxXCHANGE!!

  • SuccessHour every Tuesday

  • Monthly Book Club meetings

  • Monthly VoiceVanguard writing workshops

  • StepUpXchange masterclasseses, accelerators, & workshops

  • We're kicking off our Industry Series to explore best practices & how/why CS looks different by industry!

  • IRL in NYC Oct 1!! Check out the Save the Date notice--More updates soon!!

​When in doubt, our website has everything you need, including links to our community, our YouTube page, and all our resources! 

​Find it here: thecxxchange.com

See you soon at SuccessHour and in the CxXchange community! 

Location
https://zoom.us/webinar/register/3317248743641/WN_GqOn3y7JSZWBt_YM3i87kw
Avatar for CxXchange Community Events
Weekly sessions to discover & discuss topics in Customer Success, AI, Leadership, Innovation, & Customer Revenue
Hosted By
126 Went