
The Ultimate Guide to Digital CS: 4 Pillars for Success
Feeling overwhelmed with your Digital CS program? Wondering how to transform it into a key asset for your company? Join our one-hour masterclass to uncover the 4 Pillars every successful Digital CS program needs.
We'll break down the essential components to help you assess what’s working, what’s missing, and how to create a program tailored to your organization’s goals.
❓ Common Challenges:
- Struggling with churn or renewals?
- Customers only hearing from you at renewal?
- Lacking the clean data needed for personalized campaigns?
- Unsure which tools to use or how to leverage your current stack?
Our masterclass will turn these challenges into opportunities, helping you build a strong Digital CS foundation that drives results and career growth.
🎓 Who Should Attend:
This is for CS leaders & Digital CS professionals looking to tackle critical challenges, make a greater impact, and advance their careers. If you're starting out or optimizing your program, you’ll gain strategic skills to excel.
🚀 Why Attend?
Led by Alex Turkovic, Digital CS leader and host of the Digital CX Podcast, and Jan Young, Customer Success expert with 20+ years of tech experience, this webinar will equip you with actionable insights to transform your Digital CS program and make it a strategic priority in your company.
🌟 What You’ll Learn:
1. How to evaluate the maturity of your Digital CS program
2. The 4 Pillars for building a strong Digital CS foundation
3. How to use your tools and data to engage customers at scale
4. How to gain buy-in from executives and collaborate across departments
💼 Speakers:
Alex Turkovic – Global Digital Customer Success at Flexera, host of The Digital CX Podcast.
Jan Young – Founder of CxXchange and StepUpXchange, award-winning CS leader and coach.
TO REGISTER:
Complete this Zoom Registration Link!
https://zoom.us/webinar/register/3317248743641/WN_GqOn3y7JSZWBt_YM3i87kw
👥 About StepUpXchange:
StepUpXchange is an off-shoot of CxXchange community offering executive group coaching and development for CS leaders to empower CS professionals to grow their careers and drive customer-led growth.
THERE'S SO MUCH HAPPENING AT CxXCHANGE!!
SuccessHour every Tuesday
Monthly Book Club meetings
Monthly VoiceVanguard writing workshops
StepUpXchange masterclasseses, accelerators, & workshops
We're kicking off our Industry Series to explore best practices & how/why CS looks different by industry!
IRL in NYC Oct 1!! Check out the Save the Date notice--More updates soon!!
When in doubt, our website has everything you need, including links to our community, our YouTube page, and all our resources!
Find it here: thecxxchange.com
See you soon at SuccessHour and in the CxXchange community!
