The Breadth & Reality of Call Centre Work
There is a perception about call centres not always borne out by reality. We recently heard Michael King speak at a conference about the call centre he runs, and we've invited him to come and share some thoughts about how this role can provide a vital and useful service.
Come to this meeting, ask your own questions and meet Michael.
We’ll cover these key points:
- The breadth and reality of call centre work
- A day in the life
- Skills needed: a desire to help others; problem solving, and more
- Typical salaries and working patterns
- What to look for in a call centre
About Michael
Michael King is an experienced Senior Contact Centre Professional with a demonstrated history of working across multiple industries over the past 25 years. He has vast experience in Contact Centre Operations, Business Process Improvement, Sales Operations, Customer Retention, and Stakeholder Management. Michael joined Senior Response Ltd. in 2018 as Managing Director, and is part of the Senior Response Board of Directors.
About Senior Response Ltd.
Senior Response Ltd. is one of the UK’s first and only Client Contact Management Service dedicated to the over-50s market. Currently 55% of their staff are over 50, with 17% above the retirement age. This dynamic enables their teams to build trust, show empathy, and have quality conversations with their client’s customers.
Nearly 20% of their staff have been with them for over a decade, with an average tenure across the business of 6 years. They work in a hybrid environment where many of the staff work from home, as well as the option to work in the office.