Modern Service Design Fundamentals with Cornelius Rachieru
Nowadays, an understanding of modern foundational service design is a necessary (up)skill for anyone involved in designing for humans, regardless of whether "service design" is in of their job description, or whether they are adjacently involved in product design, product management, business analysis, or even business leadership. However, the majority of today’s introductory 'classic' service design content emphasises methods for designing a single service from the inside, and focuses exclusively on applying design thinking within a service context. Yet that paradigm has been outdated for almost half a decade. Service design ≠ design thinking + service blueprints!
Instead, a modern, holistic view of service design is necessary, expanding its landscape to improving services as part of a service ecosystem, looking at services not only inwardly but also outwardly, understanding the various service types, as well as the relationships between the service creator(s) and (potentially multiple) service provider(s).
This hands-on, day-long session is suited for researchers, product designers, service designers, product managers and business leadership looking to add modern service design techniques to their method toolbox. Though not a prerequisite, the workshop assumes some prior exposure to visual thinking and basic understanding of classic design thinking methods. The workshop is capped at 36 people to provide ample opportunity for participation.
Lunch, morning and afternoon tea, are included!
About Cornelius Rachieru
Cornelius is the Founder and Managing Director of Canadian systemic service design consultancy Ampli2de Inc., where he explores his fascination with the politics of design while leading service and system-scale enterprise experience design projects. He is also the Founder, Chair and Creative Director of the popular CanUX conference, Canada's largest and longest running annual UX event.
Over the past 20 years, he has managed a number of large UX and service design teams as practice leader at Deloitte Canada and Shaw Communications, and has consulted in a wide range of industries, from technology to financial services, healthcare, enterprise risk management, autonomous transportation, intellectual property and law. He has also guest lectured at University of Barcelona/BTS, SCAD Hong Kong and is a workshop instructor for Rosenfeld Media.
You can find out more about Cornelius at https://crnls.io/
Special thanks!
We’ve lined this up after Cornelius’ Sydney session earlier in May (part of Design Connection) sold out in just a few days. That event was a collab between Creative Customer Experience (CCX) Sydney, Enterprise UX (EUX Sydney), and Sydney Design Thinking (SydDT).