Cover Image for Lessons From Running CS Ops at Zoom, Gainsight, Stack Overflow, & More

Lessons From Running CS Ops at Zoom, Gainsight, Stack Overflow, & More

Hosted by 'nuffsaid
Registration Closed
This event is not currently taking registrations. You may contact the host or subscribe to receive updates.
About Event

Join us on April 22nd to hear four exceptionally thoughtful Customer Success leaders share their opinions on the structure and responsibilities of a Customer Success Operations team.

The conversation will cover:

• The role of CS Ops at different company stages,
• The reporting structure of CS Ops and how it should work with other teams, and
• Helpful tools and tactical wins that other CS Ops leaders can learn from.

About the panel


  • Jeff Justice Williams is the Enterprise Lead - Customer Success at Box. Before joining Box, Jeff was the Global Vice President of Customer Success & Support at Stack Overflow, and the Director of Customer Success at WeWork.

  • Marco Innocenti is the Senior Leader - Customer Success Operations at Zoom, where he’s been for the past 5 years. Before Zoom, Marco led Sales Operations at companies like LinkedIn,, and Citrix Online.

  • Beth Yehaskel is a Revenue Optimization and Customer Success Architect at Winning by Design. Formerly, Beth was the Head of Customer Success - Americas at Dropbox, CCO at CERESA, VP of Customer Success at Jungle Scout, and VP - Business Operations at Spredfast.

  • Seth Wylie is the Head of Customer Success Operations at Gainsight. Before Gainsight, Seth was the Director of Customer Success Operations at InsightSquared.


​'nuffsaid CEO Chris Hicken will be moderating the discussion. Chris has 15 years of experience as a leader, investor, advisor, and board member, and was formerly the President and COO at UserTesting.

Event sponsor

This event is presented by Nuffsaid. Nuffsaid's Workflow Intelligence product helps Customer Success teams focus on the right customers at the right time.