With the rise of AI, how to deliver great support and stay human to your customers!
Hey there 👋
Events from Threado are back and this time we are inviting incredible support leaders and community builders to talk about customer experience, community building and everything in between.
For the 1st edition of Threado Fireside Chats, we are stoked to bring Lauren Fearn, from Zapier. She will be joining us on Nov 20th.
Topic: With the rise of AI, how to deliver great support and stay human to your customers!
What is the format?
5min panel intros.
30 min fireside chat with Lauren to unpack the role of AI in customer experience, how CX leaders are leveraging AI, best practices from her experience, and more!
20 min audience Q&A with the panel.
Meet your panel:
Lauren Fearn is the Director of Support at Zapier. She has been with the Zapier support team for more than five years and has over a decade of experience in building customer support teams in companies like Madgex, BrightLocal, Create[dot]net
Sharath Kuruganty is currently the Head of Community + Brand at Threado. He previously led communities at Product Hunt, On Deck, and Draftbi(YC W18). He frequently tweets and shares his lessons on building scaling communities and doing things in public. He also coaches and advises early-stage startups that were backed by YC, Hyper, and On Deck!
Pramod Rao is the co-founder and CEO of Threado. He served as VP of Marketing for nearly a decade at Zomato and was one of the founding team members. He comes with a great understanding of CX and community building and is a big advocate for the customer-centric growth approach.
- Team Threado
PS: We are building Huddle by Threado, a tight-knit slack community filled with support leaders and community builders from Notion, Mixpanel On Deck, Glide, Startup Grind, and many more fast-growing startups. And we would love to have you 😃