From chat to action: How MCP is changing customer support

​On the evening of September 24th, join us in the Lower Haight for sushi 🍣, tea 🍵, and a relaxed conversation about how Model Context Protocol (MCP) is reshaping customer support.

We’ll share how we’ve been using MCP at 14.ai to give AI agents the ability to actually take action, not just answer questions. From pulling billing details to creating new tickets, MCP bridges the gap between conversation and resolution, turning impressive demos into reliable tools that help teams work faster and keep customers happy. Expect practical stories, lessons learned, and a look at where support-focused AI is headed next.

This is an intimate gathering of just 15 people, so you’ll have plenty of time to connect, ask questions, and swap ideas with others building the future of support.

​​​🕰️ 6 to 8 pm
🍣 Sushi bowls
🍵 French herbal tea
📍 Lower Haight, SF (address shared after acceptance)
👥 15 people (Customer Support/Success, Ops, Founders)

​​​About 14.ai
14.ai is a Zendesk alternative built from the ground up for AI agents. The Cursor for customer support.