Service Design Workshop
Let’s dive into service experiences and learn about service design! Join this practical introductory workshop and acquire tools and methods for designing services. This is an opportunity to learn how you can leverage service design in your organization, to create engaging customer and employee experiences in both B2B and B2C sectors.
What to Expect:
Interactive Learning: Learn about service design principles and tools through real-world examples.
Hands-On Activities: Collaborate on a practical design challenge, using service design tools, like service blueprint.
Networking Opportunities: Connect with like-minded professionals passionate about design and innovation.
Whether you're a designer, innovator, or simply curious about creating better services, this workshop will equip you with the skills and confidence to start your service design journey in your organization.
About the speaker:
Carolina Faria is a Service Designer at Lindström. She co-creates new service concepts, features and designs existing Lindström textile services, which serve several industries in Europe and Asia. Previously, she co-created Planet Centric Design, a methodology that helps organizations design for the planet and people. Currently, she is also an MBA candidate in Service Innovation and Design, in LAUREA (Finland) conducting a master's thesis on how we may design services that contribute to nature’s regeneration.