How AI is Shaping Customer Expectations, Engagement and Experiences: Outthinker Customer Thought Leadership Roundtable and Lunch

​AI is fundamentally reshaping how companies connect with their customers—transforming expectations, enabling richer experiences, and redefining what engagement looks like. As technology accelerates, so does the pressure on strategists to reimagine how their organizations listen to, understand, and serve the evolving customer. This intimate roundtable brings together senior strategists and innovation leaders from large enterprises to explore how AI is shifting the customer relationship—and what forward-looking organizations must do to stay ahead.

​Hosted by Outthinker Network members Jessica Saperstein and Shari Aaron, this exclusive lunch session will foster an open, future-focused conversation among peers who are passionate about bringing the customer perspective more fully into strategy.