Cover Image for ⚡️Lightning Course: Customer Success 101

⚡️Lightning Course: Customer Success 101

Hosted by The Customer Success Project
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Ticket Price
The price of this event is $12.00. To join the event, please get your ticket below.
About Event

"I don't know where to start when learning about Customer Success."

"I want to feel more confident in my job as a Customer Success professional, but there's a lot that I don't know."

"I feel overwhelmed by all there is to know about Customer Success–I'm stuck"

These are just some of the conversations I have with people who are either actively transitioning to a Customer Success career or are new in their Customer Success roles.

You are not alone if you feel this way! But let's do something about it 😎

This Lightning Course on Customer Success 101 is here to help you learn the basics, understand the frameworks, and help you connect the CS dots.

In this 1.5-hour-long crash course, we'll cover:

  • Software as a Service (SaaS) & Customer Success 

  • What is Customer Success? 

  • KPIs/Metrics of Customer Success 

  • The Customer Lifecycle in SaaS 

  • The Customer Success Department / Different Roles 

  • Customer Success Collaborating With Different Teams 

  • What is a Customer Success Manager?

  • Responsibilities of a Customer Success Manager 

  • Customer Success Methodologies and Frameworks

It's going to be jam-packed!

I know you have questions, so there will be a 30-minute slot for Q&A.

This event is for you if:

  1. You are actively pivoting to a career in Customer Success. If you're unsure if CS is for you, this event may not be right for you.

  2. You recently started your career in Customer Success. If you feel like you have some gaps in what you know, this event is perfect for you! We're going to get deep.

You'll get the recording, access to the slides, plus all resources mentioned on the call.

Hear what others think about the crash course: