Traditional VS Agentic-AI Modern Service Management

​Atomicwork welcomes CIOs and IT leaders from Chicago and its suburbs for a beautiful evening of networking and dinner discussion of "Traditional Service Management VS Agentic-AI and Modern Service Management."

​Over the past three decades, service management has undergone various maturity levels of transformation from in-person 1-1 asking help to telephones, email, and then portal-based ITIL processes. The ultimate goal is to help employees service their requests, report incidents, resolve problems, and track changes, and their impact is measured.

​With AI on the scene, Agentic-AI and Modern Service Management will disrupt the traditional approach to service management. During this dinner conversation, we will discuss and learn what Agentic-AI and Modern Service Management are and how they will change the future of the IT Service Management (ITSM) and Enterprise Service Management (ESM) spaces.

​This event is brought to you by Atomicwork in partnership with Ginkgo IT Solutions, www.ginkgoits.com.

​Event Agenda:
5:00 - 6:00 pm Doors open, drinks and networking
6:00 - 7:00 pm Dinner & discussion
7:00 - 8:00 pm Dessert, discussion & wrap up