Why is there a Government Service Standard?
This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.
Most UK citizens will have interacted with a gov.uk website, but few are aware of the massive structural changes that enabled the UK’s service digitisation process.
The Government Digital Service is one of the most surprising digital success stories of the last twenty years. Often emulated by other national governments, the GDS approach promised to prevent the big IT failures of the past, where third party suppliers overcharged and under-delivered for decades.
Why and how was the Government Service Standard made in the first place? Did it lead to unintended consequences? And is it still fit for purpose?
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