Integrity Institute Presents: Product’s Relationship with Trust & Safety

​Integrity work often requires product development, and yet often, our work is seen as separate from Product or even at times, as antagonist. Trust & Safety features are often reactive, not trying to satisfy our four risks, but instead designed to meet regulations or ‘fix’ issues that were caused by the approach taken to building features in the first place. Unsurprisingly, there are often even more challenges when our customers and users are completely different, or where our users’ attention is the thing we sell. 

​What if we began to approach things differently by viewing Integrity as integral to the Value and Viability of our product management practice? How can Trust & Safety teams work with or as a part of the product org to create more value for all users and customers? How can we think of measuring our success in T&S not as mitigation but as contribution to the business goals?

​In this conversation, we’ll bring expertise from Product and Trust & Safety to imagine a collaboration that can open the doors to innovation and long-term success for our social and collaborative software. This event will be virtual and we will be publishing the meeting link one week before the event.

​Speakers:

​Fay Johnson 
Head of Product, Trust & Safety, Nextdoor

​Fay is a product leader with over 20 years of experience at the intersection of business and social impact. She leads Nextdoor's product investments in trust and safety and neighborhood vitality, working to provide an active and welcoming platform for individuals and organizations that want to invest in their communities. Prior to her work at Nextdoor, Fay was Director of Product Management at Twitter and Product Management Group Lead at Facebook.

​Jen Weedon
Head of Adversarial Planning & Redteaming, Trust & Safety, Niantic
Jen’s vast experience in Trust & Safety work includes senior positions at Niantic, Meta and Facebook, and several others. She is the Working Group Lead of Safety by Design project at the Trust & Safety Professional Association and a founding member of the Integrity Institute. 

​Juliet Shen
Senior Product Manager, Google
Juliet is a product leader at Google, who is well-versed in product management, strategy, trust and safety, privacy, policy, spam, internal tools, law enforcement response systems, content moderation, harm reduction. Prior to her work at Google, she led Product Trust & Safety at Grindr and was a T&S PM at Snap. 

​Moderator: 

​Laure X Cast
Laure is a founder and product discovery consultant who focuses on people-first approaches to technology development. They are a leader in the movement to make tech more holistically human-centred, as a board member at Prosocial Design Network, member of Integrity Institute, steward at Collaborative Technology Alliance, and mentor for All Tech is Human. 

​About the Integrity Institute

​Integrity Institute is a member-powered think tank and growing member community that advances the theory and practice of protecting the social internet. Membership is currently offered at no cost and benefits include curated gatherings, access to working groups, 1-on-1 staff support, and member meet-ups around conferences. To learn more about how to become a member, visit their membership page.