Winning That Promotion
There's an aphorism titled the Pareto Rule, which asserts that 80% of outcomes (or outputs) result from 20% of all causes (or inputs) for any given event. A goal of the 80-20 rule is to help businesses prioritise inputs that are the most productive.
Unfortunately, businesses don't look at their customers through the same lens. The truth is your customers are wildly different from each other; most companies have ideal customers and, let's say, less than ideal customers. Embracing these differences and optimising how you approach your customers is the base for customer-centricity.
As an employee working in marketing, product, customer success or a host of other functions, your north star metric is to provide customers with the best experience possible. As soon as you change your approach to become more customer-centric, you receive better results, which means your efforts are more seen at work.
And that makes that promotion a whole lot easier.
This is easier said than done, especially if your organisation's culture isn't customer-centric, so where do you start? In this workshop, learn from Aditya Kulkarni (Co-Founder Stoa School) how focusing on the right customers is the key to unlocking your next promotion. Tune in!