🚀 Turn Your Customers Into Revenue Multipliers
🚀 Turn Your Customers Into Revenue Multipliers
It costs 5 times more to win a new customer than to keep an existing one - a fact we've all probably heard too many times. But then why do companies still prioritise sales over their customer success teams?
💡 Successful companies like Dropbox understood the value of customer success early on - with success.
This time, you should take the unique opportunity to learn from Linus Haferkemper, who was the Head of Customer Success at Dropbox, where he built customer success in EMEA from the ground up. He will tell you about the mistakes and challenges he faced at Dropbox and how he turned CS into a real revenue driver.
🫵 This Masterclass is for You if:
You’re close to have your first customers, and you want to get it right
You have an established CS team, but their efforts aren’t paying off
Your CS team is busy, but you think, that they aren’t doing the right things
You are a B2B company and want to learn from a seasoned B2B expert
In order to provide you with extra value and allow us to have enough time to really deep dive into the topic, we split the Master class into two parts.
🟠 1. Part - 18.04.23: How to Boost CLTV With Effective Onboarding Strategies
You will learn about…
Mistakes Linus has made himself or seen others make, and how to do it right
How he onboarded and trained 30.000 users at once during his time at Dropbox
How you should collaborate with your customer to increase CLTV
Templates and frameworks to get you started right away
🟠 2. Part - 25.04.23: How Value Generation Turns Your Customers Into Your Best Sales Reps
You will learn about…
Linus’ personal experiences how to make customers shine inside their organisation
How his team at Dropbox delivered value to create a basis for future sales reps
How to leverage strategic account management to develop growth at scale
Asks and favours your satisfied customers will do for you
As always, we have a limited number of seats to allow an intimate setting for Q&A. And of course, free frameworks will be waiting for you as well 🎁
Free event - Limited to 30 seats ✅ Apply now to secure your slot!
The RGH Team