Scope + Organizational Context

​It’s been 8 years since the original 8 Pillars of User Research helped shape the foundation of ResearchOps. Now, with the rise of AI, evolving team structures, and the growing pressure to democratize research, the field is shifting rapidly, and so are the people, processes, and contexts that shape it.

​In the second installment of our series, 8 Pillars, 8 Years Later, join leading practitioners as we explore how the Scope and Organizational Context pillars have evolved:

• ​Scope: How do teams set the right cadence for research? What are the best ways to share and integrate insights, prioritize work, and align on processes, methods, and protocols? And what does it mean to truly make research a “team sport”?

• ​Organizational Context: How do space, time, resources, budget, and ROI shape research? How do business constraints, market forces, and organizational maturity influence what’s possible — and what’s prioritized?

​This session is all about defining the boundaries, understanding the bigger picture, and creating alignment between research and the organizations it serves.

​Featuring

• ​George Jensen, Principal Consultant, ResearchOps.ai

• ​Jennifer Otto, VP, Research Operations, Fidelity Investments

​Hosted by: The ReOps Community & Great Question
Moderated by: Holly Cole, ResearchOps Community