EV Charging - Building Trust through Customer Excellence
EV Charging – Building Trust through Customer Excellence
Presented by GRG Gen Nxt
Hybrid Format: Onsite at GRG Gen Nxt, Near Codissia, Coimbatore + Live Webinar
🗓️ Friday, July 18, 2025 | 🕕 6:00 PM – 8:00 PM
About the Event
As India’s electric vehicle revolution gathers momentum, customer trust is becoming the cornerstone of long-term EV adoption.
Join us for an insightful panel discussion featuring key industry leaders who are shaping India’s EV charging infrastructure. Together, we’ll explore how to scale EV ecosystems while maintaining service reliability, operational transparency, and a customer-first mindset. Whether you're an EV user, startup, policymaker, or sustainability enthusiast, this session will offer powerful insights and practical takeaways.
Panelists
Vishwanath Surendiran
Co-founder, Steam-A
14+ years in the global energy sector. A sustainability-driven innovator, Vishwa leads digital transformation in EV charging across India and Europe.
https://www.linkedin.com/in/vishwanaths/
Karthikeyan Palanisamy
Co-founder & CEO, Zeon Charging
A pioneer in building one of India’s most reliable EV charging networks, Karthikeyan is committed to accessible and seamless EV experiences. https://www.linkedin.com/in/karthikeyan-palanisamy-9a3b6a60/
Selvaraj Kuppannan
Head of Engineering, MAK E-Mobility
Former Caterpillar engineer and IIT-M alumnus, Selvaraj combines deep R&D expertise with startup agility to advance EV tech in India. https://www.linkedin.com/in/selvaraj-kuppannan-a8017aa/
Omkar Shaligram
Head – EV Charging, Tata.ev
With 13+ years across ADAS, robotics, and EV systems, Omkar leads innovation and strategy at Tata.ev, focused on ESG-aligned, user-centric solutions. https://www.linkedin.com/in/omkar-shaligram/
Moderator
Hetal Sonpal
CEO, GRG Gen Nxt
Ex-Microsoft, LinkedIn, Intel. A startup evangelist and angel investor in 25+ ventures, Hetal brings a wealth of experience mentoring tech-driven startups and driving innovation. https://www.linkedin.com/in/hetalsonpal/
Event Agenda
6:00 PM – 6:10 PM: Welcome Address by Hetal Sonpal
6:10 PM – 6:50 PM: Panel Discussion
EV Charging: Myths vs. Reality
Quality of Service & Customer Expectations
Scaling Consistently with Customer Experience
Global Best Practices in Customer Excellence
6:50 PM – 7:15 PM: Audience Q&A
7:15 PM – 7:30 PM: Networking & Refreshments
About GRG Gen Nxt
GRG Gen Nxt is Coimbatore’s most vibrant startup incubator, empowering early-stage entrepreneurs through mentorship, co-working spaces, and strategic industry connections. We focus on supporting mission-driven innovators building the future of sustainability, mobility, and technology.
Website: grggennxt.in