Which Salesforce app is the best Salesforce multi-channel tool?

​Undoubtedly, multiple channels for business interaction have become a primary requirement. Channels help businesses to interact with audiences where they already are and scale business using the preferred channel for communication.

​So, if we talk about the best Salesforce sms marketing app for multiple channels, 360 SMS is worth mentioning. This is because it provides you with 11 pre - integrated channels And allows you to use its advanced texting features over all channels. The channels list includes SMS, MMS, WhatsApp, Facebook Messenger, Instagram, voicemail, CTI, Viber, and Kakao. Therefore, you can ditch a separate integration for all these channels, cutting back on your business investments.

​The app provides you with numerous out-of-the-box features to perform messaging operations faster and more conveniently. You can perform weeks off work in a few words, which gives you more time to focus on high-priority tasks.

​You can scale communications over these channels and connect with millions without any limitation of choosing a specified number of audiences. You can run a multi-channel campaign to target audiences on different channels to maximize responses. While running a campaign, you can even send emails if required.

​Using the app's no-code automation capability, you can design surveys, questionnaires, and chatbots for different channels and put business interactions on autopilot. You can easily save ample time for other tasks and improve business productivity.

​You can also get into one-on-one conversations on these channels and converse meaningfully by accessing chat history. Your customers don't even have to repeat themselves, which helps provide quality experiences.

​Hopefully, this answer let you get the best Salesforce solution for multi-channel messaging.