Government as a Platform and Service Patterns
This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.
Early enthusiasm for the “government as a platform” metaphor centred around the idea of identifying common needs and building publicly owned digital infrastructure to meet them.
Rooting out unmet needs is a service designer’s bread and butter. Much of service design is about spotting patterns. Is this booking process much like that booking process? Is one onboarding journey very similar to another onboarding journey? Can we streamline, simplify and re-use existing flows?
We’ll look at the progress that has been made in realising platform opportunities in the public sector, and think about where there is more work to be done.
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