A Playbook from 0 to 50 Customers and Beyond

​Getting customers is only half the battle; keeping and growing them is where the real magic—and revenue—happens. For early-stage B2B SaaS companies, neglecting Customer Success can mean more than just losing a sale—it can lead to customer churn, missed revenue, and even damaging reviews that stall growth. A strategic approach to Customer Success from the start is critical for maximizing customer lifetime value and fueling sustainable growth.

​This webinar offers a blueprint for establishing a scalable, data-driven Customer Success engine that not only supports your first customers but also accelerates value as you grow and sustain momentum through hyper-growth.

​Founders and early-stage CROs will gain practical insights on how to structure Customer Success from the ground up.

​About our Speaker: Nupur Thakur is a recognized Customer Success and Product Strategy expert with deep experience in driving scalable customer experiences for SaaS and subscription business models. As the founder of SuccessPulse, Nupur advises SaaS companies on how to build enduring Customer Success frameworks that fuel sustainable growth and customer retention. She has led customer experience transformations at companies like Salesforce and Motorola Solutions, delivering over $10B in new revenue and transforming success portfolios for global brands. Nupur is a frequent industry speaker and advisor, having contributed to organizations such as the Technology Services Industry Association and has guest lectured on SaaS strategy and growth.