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Operations Nation cONference 2022

Past Event
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About Event

Welcome to Operations Nation's 2nd annual cONference for startup and scaleup operations professionals!

On October 3-4, 2022, Operations Nation is hosting a two-day digital conference specifically designed for startup and scaleup operators to explore the wily world of “operational excellence”. We will be hearing from experienced ops leaders, and connecting with other ops professionals from across the globe. 


NB: All times are BST / UK time.

Monday, October 3rd

  • 1:00 - 1:10 pmDay 1 Welcome from Operations Nation Team 👋

  • 1:10 - 1:40 pmNetworking Session 🤝

  • 1:50 - 2:35 pmStrategy vs. Operations: What comes first, the chicken or the egg? Meet two former COOs who are now CEOs of their own companies, transitioning from Operational leaders to Strategic leaders. Should the Strategic head wag the Operations tail, or should the Operations tail wag the Strategic head?

  • 2:45 - 3:30 pmPeople Debate: Is Operations just a cost centre or a growth accelerator? During the COVID pandemic and now in the midst of the VC winter, many tech companies are desperate to cut costs. If you reduce Ops headcount, you could save money, but lose clients due to poor customer experience, not to mention create all kinds of pain points within the company, perhaps leading to regrettable attrition.

  • 3:30 - 4:00 pmNetworking Session 🤝

  • 4:15 - 5:00 pmOrganisational Design: When should Operations be centralised versus decentralised? This session will explore: 

    • The pros and cons of centralising and decentralising operations as a company expands into new regions

    • The top-down devolution of “general ops” into Ops specialities like RevenueOps, PeopleOps and Product Ops

    • The evolution of generalist ops professionals into ops specialists and vice versa

  • 5:10 - 5:55 pmOrganisational Performance: As an Ops Leader, are you supposed to be more of an Aggregator or Influencer of metrics? Often ops leaders are expected to own organisational performance, implementing KPI frameworks such as OKRs across the company. Yet, how responsible are we for driving metrics across the org, even in functions who don’t report into us?

Tuesday, October 4th

  • 1:00 - 1:10 pmDay 2 Welcome by Operations Nation Team 👋

  • 1:10 - 1:55 pmRisk Management: How do you identify and mitigate risks as you scale your operations without becoming too risk-averse? Everyone knows that building a startup is risky, but there’s a fine balance between being risk-tolerant and reckless. While managing multiple stakeholders like customers, investors, and employees, how do you decide when and where to gamble?

  • 2:10 - 2:55 pmCustomer Operations: How do you ensure operations is embedded into the entire Customer Journey? All too often, the Product/Tech team drives product innovation without considering the entire end-to-end customer journey. Customer Operations teams often have incredibly valuable insight from servicing clients day-in and day-out and/or play an integral role in customer experience. How can cross-functional teams break down silos to maximise the customer value of their products and services?

  • 3:00 - 3:45 pmNetworking Session 🤝

  • 3:50 - 4:50 pmSystems and Processes Debate: SaaS vs. No-Code. In a world where there’s a SaaS company for every process you could possibly dream of, it’s understandable how startups end up managing dozens of software subscriptions. Meanwhile, ops folks are starting to take process improvement into their own hands with no- or low-code automation. Are SaaS and no-code friends, enemies, or frenemies?

  • 4:50 - 5:00 pm — cONference Wrap Up

  • 6:00 pm — After-Party in London! NB: tickets are sold separately -- grab yours HERE 🍻😉



Hubble makes hybrid working easy. It's the only platform that helps you configure, deliver, and manage all of your workspace needs in one place, whether that's an HQ office, home or on-demand. Its mission is to improve the working lives of one million people by 2025, as it knows your people are your most valuable asset. Hubble is our gold sponsor and also Operations Nation team's go-to for any event/meeting spaces and co-working. The ON team will, in fact, be running this cONference from one of the Hubble spaces!

Pento lets you run payroll in real time, automating the entire process. With their CIPP-qualified expert support at hand, you never run payroll alone. Add to that a software which is easy to use, automates calculations and payments, syncs with HMRC, and integrates with leading HR and accounting systems, Pento removes any need for manual intervention around data entry, double-checks and human errors. Pento is our silver sponsor and when we have UK payroll, we'll run it on Pento for sure.

Trust Keith is the first founder-centric global data protection solution, offering a dedicated DPO, a data compliance platform, and data protection training, so you can get world-respected compliance certifications. Trust Keith is our bronze sponsor and Operations Nation's long-standing partner for all things data protection and compliance.

JBM is the go-to recruitment company for high-growth companies and future leaders. They’re on a mission to disrupt the traditional recruitment model, by creating lasting human connections through their diverse networks to culturally aligned talent with the skillsets to make a positive impact on business growth and people’s lives. JBM is our bronze sponsor and Operations Nation is also a proud partner of their COO Secrets podcast.

Onside Accounting are Chartered Accountants and Business Advisers supporting high growth businesses in the UK. They offer a vast range of accountancy, tax and other advisory services, working flexibly and collaboratively with their clients. Onside Accounting is our bronze sponsor and has been a longtime supporter of Operations Nation as our accountants and advisors.