How to build strong CX foundations (that actually scale!)
Hey ops friends,
Let’s talk real CX (Customer Experience). 👀
If you’re in the thick of growth or feeling the growing pains of scale, this roundtable session is for you.
We’re diving into what it actually takes to build strong Customer Experience (CX) foundations – and how to evolve them as your business changes.
No fluff, just real talk with folks who’ve been there, and are going through it!
What to expect:
💡 Learn what “good CX” really looks like – especially in growing D2C/B2B orgs
🤝 Share your own CX wins (and woes) – and hear how others are tackling similar challenges
🔄 Go deeper than the basics – we’re talking feedback loops, handoffs, tooling, scaling your CX team, and more
This isn’t a one-way webinar. It’s an unfiltered roundtable + AMA, led by Orinta - an experienced CX & ops leader who’s been in the trenches.
Join us to swap ideas, ask questions, and exchange honest, practical advice!
You should join us if... 🎉
✅ You’re leading or working closely on CX initiatives
✅ You’re thinking about processes and scaling across your org
✅ You care about cross-team collaboration
✅ You make strategic decisions for your org
Not the best fit for you if... 😦
🚫 You’re not currently involved in shaping CX or operational processes
🚫 You work in a silo and aren’t able to impact CX across the org
A quick heads-up 📝
Ensuring it's the best fit:
We’ve added a few extra questions to the sign-up form to make sure this session is the best fit for you and enables a valuable and engaging convo.
If we’re unsure or need more info, we’ll reach out. Thank you for understanding and helping us make this session as relevant as possible!
Waitlist:
There are only 18 spaces for this roundtable. However, please still sign up to join the waitlist, even if it's full! We'll let you know if a spot frees up.
If you are no longer able to attend, please ensure you select "not attending" so we can invite others from the waitlist.
The recording of this session will not be shared. We'll send all ON Community Members the key takeaways and insights after the session is over.
Event details 📌
Note: the agenda below might change based on your feedback/questions during registration!
Total duration: 11:00 - 12:15 | 75 mins
Welcome & intros | 5–10 mins
Setting the scene: CX foundations that scale | 10 mins
Guided AMA & Roundtable discussion | 35–40 mins
Wrap-up & takeaways | 5 mins
Meet our facilitator 👋
Orinta Gaucyte
Fractional CX Leader @ The Good Customer
Currently an independent CX consultant, Orinta brings a deep background in Customer Experience and Operations, particularly in the D2C space.
Her mission is to help scaling businesses deliver real value through CX by identifying gaps in the customer journey, embedding customer advocacy into every corner of the organisation, and driving sustainable cultural and operational change within service teams.