Future-Proofing CX: AI Agents Meet Advanced IVR Technology
Discover how leading organizations are future-proofing their customer experience strategy by combining the accessibility of IVR with the intelligence of AI agents. Learn practical implementation strategies, overcome common integration challenges, and understand the ROI potential of this transformative technology stack.
Whether you're a CX leader, technology strategist, or customer service professional, this think tank will provide actionable insights for navigating the next evolution of customer communications.
Featured Speakers:
Alan Nichol, CTO and Co-founder of Rasa, will share insights on building conversational AI that seamlessly integrates with existing IVR infrastructure
Lily Clifford, CEO of Rime, will present real-world case studies showing measurable improvements in customer satisfaction and operational efficiency using IVRs, apps, and agents that people actually want to talk to