Creating Sustainable Business Impact through Community with Nicole Saunders, Director of Community at Zendesk

​Nicole Saunders is Director of Community at Zendesk. In this role, Nicole's main objective is to increase Zendesk's customers' connection to one another, professional development, and relationship with Zendesk.

​To do achieve this, Nicole sets strategy, defines policy and governance, develops and launches new community products, and engages the Zendesk user community. Nicole does this all whilst collaborating with multiple internal teams to ensure there is alignment between community and the business.

​​Join us on June 1st to learn more about how to create sustainable business impact through community, including:

• ​Developing business acumen as a community professional

• ​Designing and running community programs that connect and support customers, whilst also driving:

  • ​Brand Awareness

  • ​Content Marketing

  • ​Customer Retention and Expansion

  • ​Customer Advocacy

  • ​Product Development

​​​As part of the event, you will have the chance to ask your questions directly to Nicole. ​We will also match you with other vetted community-builders who are trying to solve similar challenges to you.

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​​​Event format:

​​​First 45 minutes - Interview with Nicole incl. audience questions

​​​Second 30 minutes - Audience split into peer groups of ~6 people, pre-matched based on community stage.