What Claims Look Like When AI Works

​Karan Jain and Scott Sambucci will host a session at the end of August exploring how AI is reshaping claims - cutting through the hype to show what’s actually working.

​Why join?
Claims is the strategic pressure point for carriers - where customer trust is won or lost, and where cost pressures and fraud risk are at their peak. While AI promises speed, cost reduction, and better customer experiences, most tools fail when faced with the messy reality of claims operations.

​This session will answer the questions every senior claims leader is asking:

• ​Where do we start with AI?

• ​What impact can AI really have on cost, fraud, and customer experience?

• ​What’s blocking adoption - and how do we clear it?

​What we’ll cover:

• ​Evidence Layer: Insights from recent PoCs where AI tools passed (or failed) validation, plus real case studies on cycle time reduction, fraud prevention, and operational efficiency.

• ​In-Demand Use Cases: FNOL automation, smart triage, AI-powered fraud detection, and GenAI-driven claims communication.

• ​Strategic Playbook: The roadmap for AI in claims and the traits of frontrunners leading the way.

​If you’re leading claims transformation or figuring out how to make AI real in your organisation, this session is for you.

Note:

​Once registered, remember to check your inbox for the calendar invite.