Delivering Exceptional Customer Service with Automations Powered by DevRev’s Native Workflow Engine
About The Webinar
In legacy support tools, a native workflow automation engine which does not constrict you is hard to find. You end up molding your business processes to work within the constraints of your legacy workflow engine which is not extensible. Alternatively, you outsource your automation implementation work, and end up burning a hole in your pocket.
Typically, legacy support platforms suffer from -
Non-intuitive UX to define automations across tickets.
Lack of logging and reporting that allow tracking automation activity and performance.
Limited set of triggers, actions and operators, leading to inability to serve even the most basic use cases, leave alone those unique to your business.
High lag time in executing workflows.
Enter DevRev Agent OS. With its workflow engine, you can create extensible workflows that span across apps, meeting your teams on the tools they’re already using. You can not only architect complex workflows seamlessly, but also create your own triggers and actions to match your unique business use cases.
Join this webinar to learn how you can effortlessly automate every touch point of your business process and deliver a truly exceptional customer experience.
What We'll Cover
Building complex, extensible workflows with ease by connecting to any system, and creating custom triggers and actions to match your unique use cases.
Understanding gains in agent productivity, SLA performance, CSAT and savings associated with native workflow automation.
Demo: Building AI-charged workflows to route customer queries efficiently, visualize ticket lifecycles and drive feedback loops between support and engineering.