Monterey AI Voice of Customer 2024

Hosted by Chun Jiang

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San Francisco, California

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About Event

Join Monterey AI’s Voice of Customer Summit 2024

An Exclusive Gathering of VoC Leaders to Discuss Industry Trends and Best Practice

Customer obsession is the #1 priority for every company in 2024. Strong VoC programs are foundational for better understanding and enhancing the customer experience.

Monterey is hosting the first Voice of Customer Summit - a knowledge-sharing forum for VoC leaders. Join VoC leaders from Slack, Figma, Notion, UIPath, Athenahealth, Housecall Pro, and so many more to discuss cutting-edge VoC trends and strategies, including:

VoC Positioning: Structuring your VoC program for maximum organizational impact
Best Practices: Methodologies to uplevel VoC effectiveness
Insights Infrastructure: Essential technologies to operationalize customer insights
AI Transformation: Leveraging AI to drive continuous VoC innovation

With a limited number of seats available, this intimate summit provides a space for candid connections and discussions. Request your invitation now before spaces fill up!

Tentative Agenda and Topics

More event details: https://www.monterey.ai/voc2024

9:30 - 10:15 Coffee & Light Breakfast Networking

10:15 - 10:30 Welcome Keynote

10:30 - 11:00 Invest in Insights Infrastructure

11:00 - 11:30 Where Does VoC Sit

11:30 - 12:00 Do It Better: Best Practices In VoC

12:00 - 13:00 Lunch Break & Workshop

13:00 - 13:30 100 Accountability Framework

13:30 - 14:00 Closing Loop In and Out

14:00 - 14:30 Of Course It’s All About AI

15:00 Closing Note

15:00 - 17:00 Happy Hour & Networking

Travel and Parking information

Onsite parking available with a daily and hourly rate. Details see: https://embarcaderocenter.com/parking/
Paid street parking
Public transit, uber, and carpooling are encouraged. The venue is a few minutes walk from Embarcadero Bart stop.