Des Traynor on AI, SaaS & What Comes Next

​Hexa x Intercom

Intercom has always been at the forefront of product innovation, and the rise of generative AI was no exception. While others were still exploring, Intercom was already integrating AI deep into its core experience, transforming how customers interact with software.

​We’re excited to welcome Des Traynor, Co-founder and Chief Strategy Officer at Intercom, for a special lunchtime conversation to unpack the company’s vision, and how AI is reshaping the future of SaaS — hosted by Florent Quinti, AI Partner at Hexa.

​In this session, we’ll explore:

• ​How Intercom has managed to stay ahead in the age of AI

• ​The expansion of the customer support category, and what it means for the human labor market

• ​Whether the SaaS-first, multi-product model still holds up in this new AI paradigm

• ​The future of how we interact with software—and what’s next

• ​AI regulation and its impact on product strategy

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This event is for founders, product builders, strategists, and anyone interested in how AI is changing software