Just Services: Service Design & The Justice System

​This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.

​How do you design services that no one wants to use?

​Stressful life events like divorce, bereavement, court cases, and legal hearings require us to engage with the government when we are at our most vulnerable. The justice system is complex, intimidating and slow moving, and our interface with the legal system is riddled with impenetrable jargon, incomprehensible forms and Kafkaesque bureaucracy.

​As we digitise the courts, we have an opportunity to streamline and simplify legal process. We’ll discuss how legislation becomes policy, how departments get funding, and how designers balance the needs of citizens, court staff, legal representatives and judges.

​Reading: https://mojdigital.blog.gov.uk/2021/06/25/introducing-the-service-design-playbook